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Personal Concierge & Customer Services

Customer service staff who can protect and serve, that’s Wilson Security Concierge and Customer Service.    

We provide discreet, security-trained protection to meet and greet visitors at building entrances, minus the security guard uniform.

Visitors to your business should always be met with a friendly face, yet there's comfort in knowing you have staff with capable hands should a situation arise. We recognise that certain clients and particular situations call for a discreet solution rather than a uniformed security officer. 

Security concierge – a discreet, effective solution

Wilson Security Concierge and Customer Service is just that. Our personnel ensure that our clients have the professional appearance they require at their entrances, with the assurance of knowing that they have the training, qualifications and resources to adequately protect their organisation. Our personal concierge services are used in environments such as museums, galleries, commercial real estate, and high-end hotels, providing a subtle but effective deterrent to potential security issues in industries where a more overt response could be poorly received.

Choosing to integrate our private concierge security staff into your customer – and client-facing roles ensures the fastest possible response to situations as they develop, helping to better meet the challenges facing businesses in the modern era. Provide a superior standard of protection for your people while ensuring that your business is seen as a customer-centric, responsive organisation with help from one of Australia’s leading concierge security companies.

Ideal for VIP events and high-end venues

The recruitment of our specialised concierge and customer service security officers is based on their customer-centric approach. They’re trained to provide security functions together with a providing a positive, lasting impression of your business. We understand the sensitive environments we work with, and strive to provide a VIP concierge security service that accurately reflects your brand identity

Contact us now to find out how we can tailor a customer-focused security solution for your organisation. Talk to a Wilson Security representative to learn more about what we can do for you.

Success Stories

“First impressions count, and it is great to have the peace of mind of a trained security officer on site. Wilson Security offers just that”- Austin Blyth- Operations Manager, Knight Frank, 171 Collins Street.