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Versatile Security Strategies in Healthcare

Wilson Security has plenty of experience providing security programs for healthcare facilities, such as hospitals and clinics. But if these programs are to continue being effective, they must also be versatile. Wilson Security discusses the benefits of security solutions that serve more than one purpose.

The many benefits of access control

Access control was once limited to a literal lock and key, but advances in technology have resulted in far cleverer – and more secure – ways to keep certain areas of the workplace off limits. These areas might be staff-only (reception areas, offices, and supply rooms) or should only be accessible in the company of a staff member (operating theatres, treatment rooms, etc.).

But the purpose of access control systems has now become two-fold; not only does it keep restricted areas tightly under (virtual) lock and key, this system can also keep track of who is entering these rooms, and at what times. In cases where employers have noticed missing inventory, it becomes critical to discover which members of staff are accessing certain rooms at particular times. When access cards or codes are entered, the time and employee’s name is recorded into a digital logbook that can be accessed by employers later.

Of course, this security technology often works best when paired with a thorough CCTV system.

Keeping a digital eye out

Like access control, the presence of CCTV systems can benefit your workplace in several ways. Chiefly, CCTV help to capture incidents that occur on the wards, in the waiting rooms, or outside the premises. This footage can be used by the courts to prove acts of violence or aggression occurred, whether they’re between patients, against staff, or perpetrated by visitors. This video evidence can be vital to securing a just verdict.

Additionally, CCTV is a powerful deterrent. When visitors to the facility realise their behaviour is being monitored it encourages them to keep their emotions in check, and to act with decorum. Many facilities and hospitals post signs in public areas that CCTV monitoring is being used, but often just the sight of a camera is enough to keep potential aggressors civil.

The power of human intuition

If your workplace has hired a physical security force – either static officers, or security personnel who patrol designated areas – you’re already benefiting from the effectiveness of onsite security. But you’re also getting something a purely technological safety net can’t provide; the power of intuition. Many seasoned security officers will know exactly what this means; a sense that something about a situation doesn’t feel right.

It can be hard to put into words – and therefore near-impossible to code into programming – but security personnel who have been in the industry for a lengthy amount of time learn how to recognise indications that a scene is about to go sideways, and are able to intercept and diffuse it before things get out of hand. This could be through a combination of studying body language and facial expressions, reading the atmosphere of a room, or even spotting something out of the ordinary.

If the situation continues to boil, this same instinct can help officers decide the correct way to intervene; perhaps an angry visitor can be calmed down with a gentle tone of voice, instead of physical measures needing to be taken. The officers can call for assistance earlier if they realise a conflict is brewing, ensuring that protocol is initiated long before any acts of aggression begin.

This is something that CCTV and other technology can’t offer alone, which is why Wilson Security often recommends a full suite of security solutions. If you’re interested in learning more about our tailored security plans, or you’d like to organise a risk assessment for your healthcare facility, get in touch on 1300 945 766.

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