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18 January 2019

When a Courier Isn't Enough - The Value of Secure Logistics

Applies to : Security Industry

There are some things you simply can't email. Most businesses across Australia use courier companies to ferry documents and items between offices, to business partners and to customers. While these couriers continue to play an important role in the operation of businesses across a range of industries, there are some things that are simply beyond them.

In situations where the greatest levels of accountability and precision are needed, or deliveries are extremely time-sensitive, it's important to know that your goods are in the right hands. For these cases an additional level of service is required. Once thought of only as cash-in-transit, Secure Logistics are services that specialise in providing a greater level of speed, security and/or traceability in deliveries that more conventionally equipped couriers can't achieve. While often requiring deeper and more careful integration into your supply chain, secure logistics companies provide an invaluable service that guarantees the safety of your goods.

The risk of underestimating a threat

Loss of valuable goods or documents can be devastating for a business. In cases where cash is being moved between locations, the need for protection is paramount – while commercial insurance provides a welcome safety net, managing the immediate short-fall in funds can put significant strain on the business. While it may seem unlikely that your specific transport would be targeted, there is the ever present risk that it could be your goods or cash taken in a robbery. The Australian Institute of Criminology issued a report in 2010 that in a 20-year period spanning from 1989 to 2008, there were 89 reported armed robbery incidents of armoured cash-in-transit vehicles in Australia. Considering that these could contain an entire day or week's takings for your business, organisations working in competitive industries or to extremely thin margins could find themselves severely impacted by a theft.

The consequences of losing valuable goods or products are easy to understand, but what's more complex can be the theft of significant documents. In modern commerce data and information can be a business' most valuable assets, and the loss of internal memoranda or communications with a potential business partner or client can cause lasting damage to a company. Imagine if a law firm were to lose documents protected by legal professional privilege, or a business' plans to merge or downsize released to competitors – the damage extends well beyond the immediate financial considerations and into the organisation's long-term brand and reputation.

Incidents like this can potentially permanently affect relationships with current and future clients, effectively stunting the growth and development of the business until it has re-earned the trust of the wider community. An equivalent can be seen in the way that companies that fall victim to data theft are treated in the media and by their customers. While the Equifax data breach – which exposed the private data of more than 200 million consumers – can seem like a far cry from the fallout from the loss and subsequent public release of a single document, the market largely assesses the reliability of a company based on number of failures of information security, not the size of an individual failure.

What secure logistics can offer you

Gone are the days of the dumb 'bank vault on wheels'. While armoured vehicles and other secure transports still have a role in transporting large amounts of currency or valuable commodities, they are being augmented by the latest in technology. Many secure logistics businesses leverage real-time global positioning systems combined with geofencing to ensure that deliveries take the shortest, most efficient route and stay on time. The secure logistics industry was one of the first commercial interests to adopt widespread fleet tracking, and businesses have continued to grow their capabilities in this area in the decades since.

Advances in navigation systems are allowing greater levels of precision, accountability and transparency in supply chains, providing more accurate real-time updates to stakeholders. Just as being able to see your driver arrive on a ride-sharing app has changed how people order and interact with vehicle for hire services, the implementation of more and more accurate vehicle tracking systems has allowed for both the sender and the receiver of to achieve greater levels of efficiency. Previously, both parties had to rely on the best-case estimates of the logistics company in order to coordinate operations around deliveries, but this has changed. New levels of transparency have enabled businesses to integrate the sending and receiving of goods over long distances into just-in-time operations, minimising waste by receiving goods precisely when they are needed.

If you'd like to work with a secure logistics company that works to understand the unique goals and requirements of your organisation, start a conversation with a Wilson Security consultant today.

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