Australian National Maritime Museum

Project Overview

Wilson Security was awarded the contract for the operation of both the Australian National Maritime Museum’s security service and front of house operations.  The Museum is a prestigious and internationally recognised cultural complex located in the heart of Darling Harbour, Sydney.

The museum site is extensive and comprises an infrastructure housing a variety of exhibits and small fleets of naval and civilian vessels at different births around the venue.

These vessels ranging from an ex-Destroyer to a full replica of the sailing ship HM Bark Endeavour which is of immense historical interest and is irreplaceable.  Considered to be vulnerable and berthed adjacent to a 24/7 public thoroughfare, these national treasures require constant attention to ensure their ongoing preservation.

The front of house operation involves reception and ticketing services. Both functions requiring a high degree of customer focus.  Services are under the daily operational control of a dedicated Wilson Operations Manager.

Wilson is a recognised leader in maintaining highly secure and customer focused operations within arts and culture environments. 

Wilson manages a portfolio of diverse services at the Museum:

• A fully equipped 24/7 control room
• Front of house customer service
• Especially trained gallery security staff
• Internal and external patrols
• Client services
• Visitor management
• Rapid incident response
• Emergency management coordination.